Terms of sale
What you are agreeing to
Every unit is built to an order against a specification agreed in writing. That single fact decides most of what follows, including the part about cancellation that people are most often surprised by.
Nothing here is stock. A unit is specified with you, frozen in writing, built to that drawing, inspected as the written order sets out, and delivered. That is the arrangement you are entering into.
These terms are the shape of it. The quotation you are given is the specific version, and where the two differ the quotation governs the order it was written for.
Last reviewed 2026-09-07. Nothing on this page is legal advice.
The arrangement
Four parts of it
The specification, and changing it
| Frozen in writing before the build | Drawing, equipment schedule, electrical design and the destination market requirement set. Nothing is ordered against a verbal change. |
|---|---|
| A change after the freeze is a variation | With a price and a date attached, agreed in writing. It is not a request and it is not free. |
| We do not reopen an agreed price | Once a specification is frozen and priced, that price stands for the order it was given for. |
Price and what it covers
| One quotation, on configuration | Priced against the frozen specification for the country the unit will be registered in. |
|---|---|
| What it includes is itemised on the quotation | Including delivery and the approval work, where they are included. What is not included is listed rather than left out. |
| Duties and taxes | Stated on the quotation for the destination, because they are part of what the unit costs to land and hiding them helps nobody. |
Approval, and who does what
| The route is established before you pay | Named authority, named instruments, and what must exist at manufacture rather than afterwards. |
|---|---|
| Equipment certification is done at manufacture | Several markets do not permit it retrospectively. A unit built without it does not become compliant later. |
| Registration is usually yours | It is executed in the destination country, in person in some markets, and the documentation that supports it is confirmed before an order is accepted. |
| Where an obligation attaches to an entity rather than a vehicle | It cannot be transferred with the unit. In Australia, for example, the first importer is the Responsible Supplier under the Electrical Equipment Safety System and must be an Australian or New Zealand entity. |
Inspection, acceptance and delivery
| Inspection as the written order sets out | Inspection and quality-control arrangements are confirmed in the written quotation and order. Where independent inspection is included, it is against the frozen drawing, at our cost, with the right to reject. |
|---|---|
| Acceptance in writing within five working days | Of the inspection report. A rejection names the requirement and the evidence. |
| Lead time runs from the freeze | Not from the enquiry. A specification still moving has no fixed lead time. |
| Arrival check | Transit damage, completeness of the documentation confirmed for the order, and function of every installed system, before handover. |
Cancellation
Cancellation, and the part that surprises people
For a consumer buying at a distance in the United Kingdom, there is normally a fourteen day right to cancel. It does not apply here, for a specific reason.
Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 disapplies that Part for the supply of goods that are made to the consumer's specifications or are clearly personalised. A unit specified with you and built to that drawing is exactly that.
It is disclosed here because it has to be disclosed before the contract rather than discovered after it. It also has limits: it removes the cancellation right, not the pre-contract information duties, and not your rights if what arrives is not what was agreed.
Most buyers of these units are businesses rather than consumers, and for a business the Regulations do not apply at all. Which of the two you are is a question of fact rather than of preference, and if it matters to your decision, ask before you order.
None of this prevents us agreeing a cancellation position in a quotation. It sets the default, which is the one the instrument sets.
The instrument is regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, read 2026-09-07.
The rest
Covered on other pages
| Warranty | Any applicable warranty and aftercare terms are confirmed in the written quotation before order. |
|---|---|
| If something is wrong | Tell us. A defect that came from our drawing or our inspection is ours, and saying so in writing is faster than establishing it twice. |
| Nothing here is legal advice | It is a description of the arrangement. Where it matters to you, take your own advice on it. |
The seller
Registered name, address and contact details to follow. The governing law and the courts with jurisdiction follow from where that entity is established, so both are stated at the same time. Your quotation names them for your order.
What we collect when you send an enquiry is on privacy. What the unit is built to is the build standard.