Terminology, approval route and the range change by market.

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About

About MODUWRIGHT

Welfare units, food trailers and sanitation units, specified against the job and your market's approval rules before you pay for anything.

People sitting on chair in restaurant

What we do

Commercial food trailers, mobile kitchens and sanitation units, built to order. Each unit is specified around what it will serve, checked against the approval route of the country it will trade in, built to that drawing, with inspection arrangements and handover documentation confirmed in writing before an order is accepted.

How we build

Units are built by manufacturing partners we specify and hold to the drawing. We do not put our name on a unit we have not checked, and we do not claim a certificate unless it belongs to the model and the country.

What we will not do

Describe a unit as road legal, approved or registration-ready without the evidence for that model in that country. Publish a price we cannot stand behind. Or answer a question about approval with a CE certificate.

A commercial kitchen with stainless steel dishwashing equipment and metal shelving units

The operating chain

How a unit reaches you

Five steps, and we are accountable at every one of them. Where a step is somebody else's to perform, it says whose.

Specify

The unit is drawn around what it will serve and how often. Menu, covers, service day, the equipment that follows from it, and the electrical load that follows from that.

Establish the route

Before a price, the approval route for the destination country is established: which approval, which authority, which documents, and what the buyer has to do themselves.

Order to the standard

The specification is frozen in writing and placed against our published build standard, not against a conversation.

Inspect

Inspection and quality-control arrangements are confirmed in the written quotation and order: who inspects, against the frozen drawing, and when.

Deliver and hand over

Freight, entry and inland delivery as part of the purchase. The applicable model, market and handover documentation is confirmed before an order is accepted.

The boundary

What we are

  • The party that specifies the unit and owns the drawing.
  • The party that establishes the approval route before you pay, in writing.
  • The party that sets the inspection terms in the written order and can stop the shipment.
  • The party you invoice, and the party that answers when something is wrong.

And what we are not

The limits

  • Not the factory. Units are built by manufacturing partners to our specification.
  • Not a broker forwarding your message. The specification, the approval work and the inspection terms are ours.
  • Not a stockist. Every unit is built to an order, so there is no availability figure to give.
  • Not a consultancy. We are paid for a unit that arrives, not for advice about one.

Who you deal with

One person, and what they carry

An account has one contact and it does not change hands between the specification, the shipment and the problem. The person who freezes your drawing is the person who signs the acceptance or the rejection against it.

What that means when it goes wrong

Four things, decided in advance

The specificationFrozen in writing by the person you have been speaking to, not by a form.
A change to itA written variation with a price and a date. Nobody agrees one verbally, in either direction.
Acceptance or rejectionIn writing within five working days of the inspection report, naming the requirement and the evidence.
An escalationGoes to the same account rather than to a queue. There is no tier two to be passed to.

Talk to us

Menu, volume, market. That is enough to start.